For defective or damaged products, please contact us here with information about your order to discuss a refund or exchange. 
Shoes, clearance items, swim, and preorders are all non-returnable. Please make sure you select Seel at checkout for these items if you would like the option to return them.
We now offer the following two return options:
1. SEEL: If you purchased Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. All items purchased with Seel are able to be returned for a refund. Seel must be selected at checkout.
2. If you did not purchase Seel at checkout, you may return all eligible items within 14 days. Please complete our form here here to initiate a return.
We ship to any address in the United States, including Alaska and Hawaii, for a rate based on the total weight of your order. This rate ranges from $5.95 to $8.95. All orders over $75 ship FREE! We also ship to Canada for a price that is calculated at checkout, based on the weight of the items you are purchasing.
When you place an order, we do our best to ship your items within two business days. Once your order has been shipped, you will receive an e-mail containing the tracking information, and you should receive your items within 2-4 days from placing your order.
Due to processing fees, we only allow cancellation of website orders with a 20% restocking fee. All VIP orders are non-cancellable. Please be sure that you are ready to purchase your items and your cart total is correct when you place your orders.